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At The Bold Eye, we are committed to ensuring that your shopping experience is seamless, transparent, and hassle-free. Our Shipping & Delivery Policy outlines all the essential details about how and when you will receive your products.
1. Shipping Locations We currently ship across all over the India. If you’re unsure whether we deliver to your location, please contact our customer support team for assistance.
2. Order Processing Time
All orders are processed within 24 Hours (Monday to Saturday, excluding holidays) after payment confirmation.
Once processed, your order is handed over to our trusted shipping partners for delivery.
3. Delivery Time
Domestic Orders (India): Estimated delivery time is 2-7 business days, depending on the delivery location.
International Orders: Delivery times vary depending on the destination country and customs clearance. Typically, international orders may take 7-21 business days.
4. Shipping Charges
Domestic Shipping: We offer free shipping on orders above INR 499. For orders below this amount, a nominal shipping fee will be applied at checkout.
International Shipping: Shipping charges for international orders will be calculated at checkout based on the destination country and package weight.
5. Tracking Your Order
Once your order is shipped, you will receive an email or SMS with your tracking details. Use this tracking number to follow the progress of your package in real time.
If you do not receive your tracking details within 48 hours of order confirmation, please reach out to our support team for assistance.
6. Failed Delivery Attempts
Our shipping partners will attempt to deliver your order up to 2 times. If the delivery fails after these attempts, the package may be returned to our warehouse.
In such cases, you may need to bear the reshipping cost, so please ensure someone is available at the delivery address.
7. Delays & Exceptional Circumstances
While we strive to meet our delivery timelines, delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or customs clearance (for international orders).
We will keep you informed in the event of any delay and work to resolve the situation as quickly as possible.
8. Damaged or Missing Items
If your order arrives damaged, incomplete, or with missing items, please contact our customer support team within 48 hours of delivery.
We will investigate and offer a suitable resolution, which may include a replacement, refund, or store credit.
9. Changes to the Shipping Address
Changes to the shipping address can only be made before the order is shipped. Once the order is in transit, we cannot modify the delivery address.
10. Contact Us For any shipping or delivery-related questions, our customer support team is here to help. Contact us at support@theboldeye.com or call us at +91 9258787879 during business hours.
We value your trust and strive to deliver your products with care, speed, and precision. Thank you for choosing The Bold Eye for all your eye makeup needs.