Return & Refund Policy
At The Bold Eye, we are committed to providing our customers with the best shopping experience possible. If you’re not completely satisfied with your purchase, we’re here to help with our hassle-free Return & Refund Policy.
1. Money-Back Guarantee We offer a 7-day money-back guarantee from the date of delivery. If, for any reason, you’re not satisfied with your purchase, you can request a full refund within 7 days of receiving your order.
Eligibility for Refund:
- The item must be returned in its original packaging, unused, and in the same condition that you received it.
- Proof of purchase (order confirmation or receipt) is required to process the refund.
- Refund requests must be made within 7 days of the delivery date.
How to Request a Refund:
- Email us at support@theboldeye.com with your order details, reason for return, and any relevant photos (if applicable).
- Our support team will review your request and provide you with return instructions.
- Once the item is received and inspected, we will process your refund.
2. 30-Day Product Replacement Policy We stand behind the quality of our products. If you encounter any defects or issues, you’re eligible for a product replacement within 30 days of delivery.
Eligibility for Replacement:
- The product must be defective, damaged, or not functioning as intended.
- Proof of purchase (order confirmation or receipt) is required to process the replacement.
- Replacement requests must be made within 30 days of the delivery date.
How to Request a Replacement:
- Email us at support@theboldeye.com with your order details, a description of the issue, and photos or videos of the defective product (if applicable).
- Our support team will assess your request and guide you on the next steps.
- If approved, we will send you a replacement product at no additional cost.
3. Important Notes
- Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
- Refunds are processed back to the original payment method used during purchase.
- It may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
4. Contact Us For any questions or to initiate a return or replacement, please reach out to our customer support team at support@theboldeye.com. We’re here to ensure your experience with The Bold Eye is nothing short of exceptional.
Thank you for choosing The Bold Eye. Your satisfaction is our priority.
