FAQS & SHIPPING

HOW DO I CHECK THE STATUS OF MY ORDER?

Upon placing your order please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email.

To get your tracking number again simply send us a message at support@theboldeye.com and we will send it to you. If you didn't receive any updates on your order please contact us immediately and we will do all we can to investigate.

HOW LONG DOES SHIPPING TAKE?

Please allow up to a week for your order to be processed and an additional 3 days to be shipped out. Our fulfilment centres are located in India. Local orders take 5-7 business days for being processed. For international orders, it would normally take about 12-14 business days.

I ORDERED TWO PRODUCTS BUT RECEIVED ONLY ONE.. WHAT'S HAPPENING?

Since we have a large assortment of products that are not stored in the same warehouse it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your Paypal information and it will be used one-time only upon purchasing of your product. Then your Paypal information will be purged.

HOW DO I ORDER ON YOUR WEBSITE?

Simply find the product you'd want and click the "Add to Cart" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible.

DOES THE BOLD EYE PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

Absolutely! you are covered under 7 Days refund & 30 days replacement guarantee. If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed.

HOW CAN I GET IN TOUCH WITH YOU?

We handle customer service through email. Contact us at support@theboldeye.com, so we can address your questions at the earliest time possible!